Privacy Policy

1. Who we are

FFGOMEZ Dental Clinic is the personal information controller responsible for the personal information described in this policy. We are located at Unit 615, South Tower, River Green Residences, Pedro Gil Street, Sta. Ana, Manila, Philippines.

We process personal information in accordance with Republic Act No. 10173, or the Data Privacy Act of 2012, its Implementing Rules and Regulations, and other applicable Philippine laws and regulations.

2. Information we collect

Depending on how you interact with us, we may collect:

• Identity and contact information, such as your name, mobile number, email address, and social media account details;
• Appointment and inquiry details, including your preferred consultation schedule, availability, location, service interests, and messages;
• Dental or health-related information that you voluntarily provide, including concerns, photographs, medical history, or treatment information;
• Patient records and transaction information when you receive services at the clinic; and
• Technical information, such as device, browser, IP address, page activity, cookies, and similar data collected when you use our website.

Please avoid sending detailed medical or dental information through public comments. Use our private messaging channels or speak directly with the clinic team.

3. How we collect information

We may obtain information directly from you during clinic visits, phone calls, emails, website chats, or social media conversations. We may also receive information when you respond to an advertisement or complete a lead or messaging flow on platforms such as Facebook, Instagram, or Messenger.

Our website uses third-party services that may collect technical or interaction information, including Meta Pixel, Botpress web chat, Vercel hosting, Google Fonts, and Google Maps. These providers process information under their own terms and privacy policies.

4. Why we use your information

We use personal information only for legitimate and specified purposes, including to:

• Respond to questions and requests;
• Assess your stated needs and arrange, confirm, or follow up on appointments;
• Provide dental services and maintain appropriate patient and clinic records;
• Send service-related updates and, where permitted, relevant clinic information or promotions;
• Operate, secure, analyze, and improve our website, communications, advertising, and services; and
• Comply with legal, regulatory, public-health, accounting, and professional obligations.

Our lawful basis may include your consent, steps taken at your request before receiving services, performance of our service relationship, compliance with legal obligations, protection of vital interests, and our legitimate interests where permitted. We process sensitive personal information, including health information, only when authorized by law or with the required consent.

5. When we share information

We do not sell your personal information. We may disclose information only when necessary to:

• Authorized dentists, clinic staff, laboratories, and other healthcare providers involved in your care;
• Service providers that support hosting, communications, scheduling, messaging, analytics, advertising, data storage, and security;
• Meta and other social media or advertising platforms when you interact with our pages, ads, or messaging tools; and
• Government agencies, regulators, courts, insurers, or other parties when required or permitted by law.

Some technology providers may process information outside the Philippines. Where applicable, we take reasonable steps to require appropriate protection for personal information.

6. Cookies and similar technologies

Our website and third-party tools may use cookies, pixels, and similar technologies to make the site work, remember preferences, understand website use, measure advertising, and improve communications. You may control cookies through your browser settings. Blocking some technologies may affect website features.

7. Retention and security

We retain personal information only for as long as necessary for the purpose for which it was collected, to maintain appropriate patient or business records, to resolve concerns, and to satisfy legal and professional requirements. Retention periods depend on the nature of the information, our relationship with you, and applicable requirements. When information is no longer needed, we securely delete, anonymize, or dispose of it.

We use reasonable organizational, physical, and technical safeguards designed to protect personal information against accidental or unlawful loss, misuse, alteration, unauthorized access, or disclosure. No internet transmission or storage system can be guaranteed completely secure.

8. Your privacy rights

Subject to the Data Privacy Act and applicable limitations, you may exercise your rights to be informed, access your personal information, object to certain processing, correct inaccurate information, request erasure or blocking, withdraw consent where processing relies on consent, obtain data portability where applicable, and seek damages or file a complaint.

To protect your information, we may need to verify your identity before completing a request. You may also contact the National Privacy Commission if you believe your data privacy rights have been violated.

9. Children’s information

Our online inquiry tools are not intended for children to use without the involvement of a parent or legal guardian. If you are below 18, please ask a parent or guardian to contact us on your behalf. If we learn that information was submitted without appropriate authorization, we will take reasonable steps to address it.

10. Contact us

For questions, requests, or concerns about this policy or our handling of personal information, contact our Privacy Contact:

11. Changes to this policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The revised version will be posted on this page with a new “Last updated” date.